Shipping Information

Orders received by Fountains 2 Go are typically sent by UPS or U.S. Postal Service. Standard shipping typically takes between 4 to 5 business days depending on your location. Please note, that floating fountains and aerators may take additional time to manufacture and ship. Additional charges may apply for products over 150 pounds that require truck or freight delivery.

Many other products are drop shipped directly from their manufacturer. Depending on the time of year, different manufacturers have varying processing times for their orders. April through August are the typical months where we are the busiest! As always, you can call us with any further questions you have!

Further Details on Orders

It is not uncommon for packages to ship in multiple boxes. For example, when ordering a Kasco fountain with PondSelect lighting kits, the fountain will come directly from Kasco’s warehouse in Wisconsin. The lighting kit will come directly from PondSelect’s warehouse in California.

Items shipped to Alaska and Hawaii are delivered by USPS at our regular shipping and processing fees, but will have extra shipping charges.

Please make sure your shipping address is correct before completing your order. If any aspect of the shipping address needs to be changed after the order leaves our warehouse, UPS charges a minimum $10 fee plus all additional shipping charges. Motor Freight companies charge a minimum $50 fee plus all additional freight charges. These fees will be the sole responsibility of the customer.

Expedited Shipping

Please call us for the most up to date information on expedited shipping. We do our very best to accommodate product delivery for special events!

Order Online

We gladly accept Mastercard, Visa, Discover, American Express and PayPal!

You can place your order using our Secure SSL Shopping cart. WooCommerce and Authorize.net use state of the art technology to securely and conveniently process your payment. You can shop with the knowledge that your transactions are being processed with up to 256 bit Secure Socket Layer (SSL) data protection (The highest allowed by current web browsers).

Order by Phone

We are happy to take orders over the phone! You can give us a call at 805-938-1144 between the hours of 8:00 a.m. and 5:00 p.m. PST, Monday through Friday.

Cancelled Orders

Any orders placed online that are later cancelled by customers, will be subject to a 5% processing fee. Orders that are cancelled after the order has shipped will be subject to our return policy outlined on our Return Policy page.

Sales Tax

California tax law requires that California residents pay a sales tax of 8.75%.